Professional Digital Systems Limited (PDSL), which is in token vending contract with Kenya Power, has dismissed allegations that it overprices token generation even as the National Assembly is set to investigate the aforementioned contract.
PDSL runs VendIT, a utility vending and payments platform, which is used by consumers to purchase electricity tokens.
Speaking during a press briefing last week, Kenya Power’s MD Dr Tarus said the process of hiring vendors was done openly and with approval from the company’s board. He also said customers who had not received tokens from vendors during the system hitch would get them after a two-week exercise to determine the impact of the problem
“When a Kenya Power customer vends, an equivalent amount is deducted and credited to Kenya Power and the customer receives either a token or a credit to his post-paid account with a similar amount,” Pauline Kahiga general manager for marketing and communications PDSL said.
“VendIT does not levy any other charge to its customers apart from the monthly commission paid by Kenya Power as per its contract.”
VendIT has been in the spotlight after some pre-paid customers complained of slow or unresponsive token generation from the M-Pesa paybill of Kenya Power.
The electricity distributor has blamed the slow token generation process on high traffic of customers buying through the M-Pesa platform with 160,000 (85 percent) transactions carried out each day.
However, critics claim the company has been jamming the system to push more consumers to third-party vendors.